Terms & Conditions

1. Introduction

Welcome to Growvet International. By accessing or using our website, services, or contacting us through the website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Nature of Business

Growvet International is engaged in:

Veterinary feed supplements & allied products
Third Party Manufacturing
PCD / Franchise & business inquiries
Branding, product development & support services

All products are animal feed supplements and not for human medicinal use unless clearly stated.

3. Information Accuracy

We try our best to keep all product details, descriptions, images, and information accurate.
However:

Product composition, packaging, or appearance may change without prior notice
Website content is for general information purpose only

4. Orders, Pricing & Inquiry

Prices shown on the website may be indicative and subject to change
Final price, TP price, MOQ, and delivery terms are confirmed only after direct communication
Submitting an inquiry does not guarantee order confirmation

5. Payments

All payments must be made to the official company bank account only
Growvet International is not responsible for payments made to any unauthorized account
Advance payments are non-refundable unless agreed in writing

6. Third Party Manufacturing & Branding

All third-party manufacturing is subject to mutual agreement
Brand ownership, design approvals, labeling, and regulatory compliance are the client’s responsibility unless otherwise agreed
Growvet International provides manufacturing & support services only

7. Intellectual Property

All content on this website including:

Logos
Text
Images
Designs

are the property of Growvet International and may not be copied or reused without written permission.

8. Limitation of Liability

Growvet International shall not be liable for:

Any indirect or consequential loss
Misuse of products
Improper dosage or application
Business loss due to incorrect usage of information

9. External Links

Our website may contain links to third-party platforms (WhatsApp, email, etc.). We are not responsible for their content or policies.

10. Changes to Terms

Growvet International reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website means acceptance of updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Jammu & Kashmir courts.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us through the details provided on our Contact Page.

Contact Page

Return and Refund Policy

Growvet International (“we”, “our”, “us”) is committed to ensuring customer satisfaction by delivering high-quality products and reliable services. This Return and Refund Policy outlines the terms under which returns, replacements, and refunds are processed.

By purchasing from our website, you agree to the terms stated below.

1. Return Eligibility

Returns or replacements will be accepted only under the following conditions:

The product received is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unaltered, and returned in its original packaging
Original invoice or proof of purchase is provided

Products that do not meet the above criteria will not be eligible for return or refund.

2. Non-Returnable Products

The following items are not eligible for return or refund:

Perishable items including fresh or frozen food products
Customized or made-to-order products
Products purchased during clearance or special discount sales
Items with broken seals, used, or tampered packaging

3. Return Request Procedure

To initiate a return or replacement request, customers must contact us via:

Email: growvetinternational@gmail.com
Website: https://growvet.com/contact-us

The request must include:

Order ID
Product details
Clear description of the issue
Supporting images or video evidence (if applicable)

Return requests are subject to inspection and approval by Growvet International.

4. Refund Policy

Once the returned product is inspected and approved, refunds will be processed within 7–10 working days
Refunds will be credited to the original mode of payment
Shipping, handling, and logistics charges are non-refundable, unless the return is due to an error on our part

5. Replacement Policy

Approved defective or damaged products may be replaced at no additional cost
Replacement is subject to product availability
If replacement is not available, a refund will be issued as per the refund policy

6. Order Cancellation

Orders can be cancelled only before dispatch
Once dispatched, cancellation requests will not be accepted

7. Limitation of Liability

Growvet International shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products beyond the purchase value.

8. Policy Updates

Growvet International reserves the right to modify or update this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Information

For any questions regarding returns, refunds, or cancellations, please contact:

Growvet International
📧 Email: growvetinternational@gmail.com
📞 Phone: 6005790060
🌐 Website: https://growvet.com/